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Application Specialist III in Alpharetta, GA at HUNTER Technical Resources

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
    11/13/2018
  • Job ID:
    4321120

Job Description


 Requirements: 
  • Minimum of 7 years of professional experience in technical support, computer science or information technology 
  • General knowledge of financial industry, specifically in the bill payment, ACH or CC processing portion of the industry. 
  • Associate or Bachelor’ s degree (or equivalent work experience) 
  • Demonstrated strong communication (written, presentation and verbal) skills 
  • Proven use of a computer-based ticketing system to create, track and/or resolve service requests related to non-routing client inquiries through phone or email contact. 
  • Able to work holidays, weekends, or extended hours as business needs dictate and be on call to address production issues 
  • Ability to quickly learn a new application and teach others 
  • Ability to Research/Revolve Client inquiries using existing company resources. 
  • Great attitude and ability to promote and maintain positive client relations. Collaborate extensively with peers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of the team and the information available to our clients. 
  • Strong understanding of SLA commitments and ability to work within those commitments. 
  • Familiarity with batch job scheduling software such as CA Workload Automation 
  • Hands on experience in writing PowerShell Scripts 
  • Experience with SQL Server Database 
  • Well versed in .Net programming language 
  • Demonstrated experience with Monitoring tools and ability to use those tools to proactively make and recommend changes based on issues or trends prior to Clients’ experiencing issues. 
  • Provide general application support and troubleshooting for issues such as: application and configuration, file transfer, customer payment and reconciliation. 
  • Assist knowledge transition from Development and Implementation teams on application-specific areas covering functional, technical, work process and environment. 
  • Provides appropriate personnel a precise understanding of user' s issues when the problem needs to be escalated to a higher level. 
  • Participates in training programs to continuously improve product knowledge and service skills. 
  • Strong Windows and Linus knowledge and hands on experience 
  • Self-starter with sense of urgency 
  • Willingness to work in a team environment and within an Agile methodology 
  • Experience working in a Windows or Linux/Unix shop 

Responsibilities
  • Provides level one technical troubleshooting. Accurately assesses the Client’ s issue or problem. Asks well thought out or detailed questions and carefully listens to the user' s response to fully comprehend the need, product issue, and best avenue for resolving the problem. 
  • Researches Clients problems/issues to increase personal knowledge and familiarity with the supported Client’ s configuration and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades. 
  • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions. 
  • Provides appropriate personnel a precise understanding of user' s issues when the problem needs to be escalated to a higher level. 
  • Monitors incoming cases and emails and resolves in accordance with Service Level Agreements (SLA). Uses available support tools to assist the customer and/or recreate the issue. 
  • Participates in training programs to continuously improve product knowledge and service skills. 
  • May manage hardware capacity and performance and assess hardware needs.