Helpdesk Technician II in Dallas, TX at HUNTER Technical Resources

Date Posted: 10/14/2021

Job Snapshot

Job Description


ESSENTIAL FUNCTIONS
  • Excellent verbal and written communication skills via phone, email and chat.
  • Provide technical assistance to computer users.
  • Answering questions or resolving computer problems for clients in person, via telephone or electronically.
  • Assists customers/end users with questions on installation, usage, and implementation of hardware.
  • Familiarity with VoIP systems as well as new phone installation and number porting.
  • Responds to and investigates customer/end user inquiries, concerns, and issues via phone, and e-mail in a timely and courteous manner.
  • Answers customer inquiries and provides appropriate technical and/or product-related information.
  • Researches issues
  • Effectively communicates customer issues and concerns to all applicable internal staff members.
  • Able to work efficiently within a ticketing\case system.
  • Basic understanding of networks and networking.
  • Maintains working knowledge of processes and/or services.
  • Set-up and maintain computer equipment.
  • Maintain computer equipment inventory.
  • Ability to work with vendors
  • Monitor ticketing\case system and respond to user submitted case
  • Performs other duties as assigned

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

MINIMUM EXPERIENCE AND EDUCATION
  • Bachelor' s degree in information systems or related degree
  • 4-6 years of help desk experience

OTHER REQUIREMENTS
  • Strong proficiency and use in Gsuite or Google Workspace with programs including familiarity with Netsuite and its use
  • Some knowledge of Microsoft applications. Familiarity with iPads and Chromebooks
  • Some light travel required - 10% of the time