Outage Specialist in Alpharetta, GA at HUNTER Technical Resources

Date Posted: 6/10/2019

Job Snapshot

Job Description

Outage Specialist - Remote

Summary 
The role manages, communicates and documents all restoration activities supporting incidents. 

Responsibilities
• Drives the validation, declaration and remediation of incidents assigned to the Outage Management Center: 
• Verifies the specific incident impact and, as required, the declaration of incidents in accordance with industry standards of Information Technology Infrastructure Library (ITIL) for major incident management within the IT infrastructure 
• Drives the major incident recovery process, identifying and initiating time critical and complex remediation activities to restore impacted infrastructure services to BAU 
• Identifies, monitors and reinforces appropriate recovery actions within the agreed timelines of the Operation Level Agreements (OLA) for P1Sx incidents 
• Escalates to other IT teams and external vendors as needed 
• Regularly communicates outage status, from inception to completion, to all key stakeholders 
• Ensures appropriate updates are made to all knowledge repositories for changes/gaps (identified) during an Outage 
• Coaching of junior staff, providing guidance for their activities and constructive feedback as needed and required to maintain the highest level of quality standards in the team’s efforts 

Qualifications
Education: 
• Degree in Computer Science or a related discipline 

Experience: 
• 3-4 years’ experience of ITIL Major Incident Management and co-ordination in a large organization 

Certification Requirements: 
• ITIL Foundational level 

Suggested Additional Certification: 
• ITIL intermediate level, preferably in Service Operation 
• Kepner Tragoe High Severity Incident Management 
• Microsoft Certified Desk Top Support Technician (MCDST) or similar technical qualification