Solutions Engineer (Business Process) in Atlanta, GA at HUNTER Technical Resources

Date Posted: 8/30/2021

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Solutions Engineer
Contract role (remote)

We are looking for an experienced Solution Engineer to join our growing Telecommunications Consulting Practice. The Solution Engineer will have a strong grasp and understanding of the client end to end value stream (LBGUPS) along with end to end order and ticket flow. The SE will need to have Service Assurance and Service Delivery knowledge and be knowledgeable in business and software requirements development working directly with end business users. Significant client experience is a must for this position. The SE is responsible for supporting the development of business and technical requirements and driving the translation of business and technical requirements into User Stories.


Required Qualifications:


• Excellent communication skills including significant experience working directly with business users and external customers

• Ability to manage multiple concurrent projects

• 7+ years of experience in client business environment

• Good understanding of end-to-end value stream (LBGUPS) and Order flow

• Understanding of ticketing systems (AOTS, BMP, WFA) and related processes

• Understanding of Service Assurance, Service Delivery and Inventory systems (INSTAR, iCORE, TIRKS,) desired

• Proactive project management and organizations skills

• Business process management and improvement.

• Ability to understand and map end-to-end value stream process and provide solutioning recommendations and oversight

• Decompose complex flows and processes and translate business and technical requirements into User Stories

• Understand and analyze available frameworks to establish benchmarks, and compare to existing frameworks facilitate improvement and enhancement efforts

• Facilitate design efforts to break down business requirements into technical requirement to suit the BPM platform and associated tools being used

• Support and drive design and solutioning functions

• Identify process gaps and target improvements in business operations;

• Knowledge and understanding of large telecom projects.

• Camunda/BPMN and DMN experience a huge plus strongly desired

• Knowledge of processes critical to program supported.

• Experience working remotely

• Must understand Agile / SAFe technology and processes