Business Solutions Analyst in Alpharetta, GA at HUNTER Technical Resources

Date Posted: 9/9/2020

Job Snapshot

Job Description

Job Description:

  • Customer facing Business Solutions Analyst to perform post-production support functions.
  • The team will be responsible for the ongoing support of division applications in production.
  • Interface directly with customers and company’s technical, operations and business teams to resolve and complete customer requests.
  • Develop and maintain positive relationships with key customer contacts.
  • Analyze, diagnose and solve customer issues independently leveraging other resources
  • Address system incidents, informational requests and other support with a sense of urgency and due professional care.
  • Perform outbound communication and notifications related to USIS applications.
  • Transition customers from project teams to post-install support team.
  • Provide prompt and courteous service to external customers, internal business and IT partners.
  • Maintain and update request information within the request tracking/ticketing system.
  • Implement customer support best practices.
  • Maintain customer application run book.

Skill Requirements

  • Customer facing with demonstrable communication skills.
  • Microsoft Office Suite (Word, Excel, and PowerPoint).
  • General understanding of software systems, servers, databases, network, operating system and client side technology.
  • intermediate to advanced technology knowledge, to include experience with all or any of the following: XML, SQL, Unix/Linux, Java runtime, Middleware.
  • Ability to learn company’s tool set required to perform job.
  • Ability to learn company’s products and related industry knowledge.
  • Strong verbal and written communication skills (English).
  • Problem-solving.
  • Critical thinking.
  • Exceptional customer service and follow-up skills, energetic with positive attitude.
  • Research, investigate and analyze requests with minimal oversight or guidance. Must be able to own and see tasks through to completion without significant guidance.
  • Demonstrate proficiency to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning.

Education:

  • 4 year degree is strongly preferred.
  • Technical degree desirable (examples: IT, MIS, CS, etc..) vs. liberal arts, unless resource has a minor in a technical discipline and/or solid experience and knowledge is demonstrated
  • Degrees from technical institutions will be considered in conjunction with sufficient demonstrable experience
  • Alternate experience e.g. military service will be considered with sufficient demonstrable experience

Skills

  • Technical knowledge: Unix, Oracle, Java, XML
  • Ability to read XML
  • Ability to decipher log files – use them to troubleshoot issues
  • Ability to access data in a DB
  • Ability to access info on a Unix box
  • Infrastructure knowledge such as Network, Webhosting and Database
  • Ability to answer questions such as ‘what is the cloud?’, ‘what is a URL?’
  • Communication: There will be extensive customer contact and communication
  • Ability to explain information and resolutions to customers
  • Ability to communicate with internal teams in research / resolution process