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Client Implementation Specialist ??? US Commercial in St. Louis, MO at HUNTER Technical Resources

Date Posted: 3/1/2019

Job Snapshot

Job Description

Support Specialist

Key Responsibilities:

• Respond to telephone calls, e-mail, and web requests for technical support.
• Implement contracts based on the procedures established by the business
• Support people from Order Intake, CSG and VSS with procedures already implemented
• Assist on different conference call with the business owners and team members in CR.
• Respond to customer questions regarding operation and malfunctions.
• Respond to internal customers’ requests regarding account setup and organization in VAM and other tools.
• Work with the requestor to understand the reported request and provide a solution.
• Initiate follow-up e-mail or telephone contact with the requestor if additional information is necessary to properly diagnose the issue.
• Keep the requestor informed of the ticket status and resolution via e-mail, phone calls and ticketing tool notes.
• Escalate issue to management or other internal teams for technical matters and problem resolution, as needed.
• Adhere to stated service level agreements for issue resolution.
• Provide timely, detailed, and accurate status information and resolution for all issues/projects assigned.
• Meet minimum productivity and quality standards for issue handling.
• Assist with promotions
• Assist with provisioning clients, as needed

Requirements
• Minimum of 1 year within Workforce Solutions.
• Must be client service oriented.
• Requires in-depth knowledge and experience of implementations or help desk procedures.
• Must possess the ability to handle multiple projects concurrently and function in a fast-paced, demanding, high growth environment.
• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, fellow employees and business contacts.
• Excellent English oral and written communication skills. (English at least 90%)
• Ability to interface with clients (internal & external) and strong interpersonal skills.
• Creative and research problem-solving and analytical skills.
• Strong organizational skills.
• Ability to understand new technologies quickly.
• Superb attention to detail is required.
• Ability to work with little or no supervision
• MS Office / Intermediate Excel
• Demonstrate experience working in Back office before.