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Client Tech Support Rep III in Beaverton, OR at HUNTER Technical Resources

Date Posted: 2/27/2019

Job Snapshot

Job Description

Client Tech Support Representative

Summary:
This person will be monitoring escalations, issues with accounts from customers, and troubleshooting.

Responsibilities: 
• Primary contact responsible for proactive communication related to the project for clients and business partners 
• Ensures client understanding of outgoing communications related to the project 
• Provides timely and accurate responses to a wide range of questions and concerns 
• Provides daily client support as necessary during the course of the project 
• Responsible for client problem resolution following defined processes 
• Ability to gather appropriate information from the client or via applicable tools 
• Proactively solicits input from other departments and account processors as necessary to ensure timely problem resolution 
• Ability to track status of outstanding customer deliverables and follow up accordingly 
• Responsible for initiating and leading internal and external meetings as necessary for a variety of reasons throughout the course of the project 
• Assists in development of materials necessary to support the project including documentation/procedures and educational materials 
• Participates in continuous process improvement discussions as a means to advocate for the client experience, improve overall service and quality, and deliver training as needed 
• High school diploma required
• Demonstrated experience supporting customers in a fast-paced environment 

• Bachelor’s degree strongly preferred
• 5+ years EFT Industry experience preferred 
• Banking or call center experience a plus