Customer success Manager in Atlanta, GA at HUNTER Technical Resources

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    10/30/2018
  • Job ID:
    4303332

Job Description


Customer Success Manager


Responsibilities:
  • Be a technical subject-matter expert for the company' s solutions
  • Own commercial renewal process including negotiations and expansion of the customer base.
  • Where applicable, assist with expansion opportunities
  • Own the new logo sales and commercials process with select prospects
  • Create and share best practices that ensure clients are set up for success.
  • Educate and train clients on new product releases or new use cases.
  • Drive resolution of technical issues through cross-functional interactions.
  • Handle customer requests to ensure they are promptly and effectively served.
  • manage customer expectations through discovery conversations.

Skills and Qualifications
  • 5+ years of relevant industry experience (account management and expansion sales experience a plus)
  • Ability to create renewal plans execute flawlessly
  • SaaS solution implementations experience
  • Ability to engage with both C-Level and Mid level management as well as technical audiences.
  • AdTech data background
  • Proficiency with troubleshooting audiences in DSP’ s, DMP’ s and log files
  • Basic understanding of programming language preferred
  • BA/BS degree required