Desktop Support Specialist in Dallas, TX at HUNTER Technical Resources

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Our client in Dallas is looking to add to their desktop support team. In this role, you will be responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to ensure optimal workstation performance. 

Essential Skills:
Excellent organizational skills
Strong verbal communication skills
Proven time management skills
Team player
Microsoft Office skills
Understanding and working knowledge of IT practices and principles
Expertise in end user computing activities
Proven ability to prioritize and multi-task

Sense of urgency
Organized, detail oriented; catches errors early
Ethical; respects confidentiality

Performs on-site analysis, diagnosis, and resolution of desktop issues.
Communicates with vendor support to resolve technical issues with desktop equipment.
Completes purchase orders for equipment.
Performs upgrades, installations, configurations, and ongoing usability of desktop computers.
Maintains accurate information and data regarding end user issues.
Participates in inventory tracking to ensure items are properly tagged and accounted for.
Assists with the deployment of and resolves issues with end user workstation networking software products.
Ensures desktop computers interconnect seamlessly with diverse company-wide systems.
Performs general preventative maintenance tasks on desktops and other peripheral equipment.
Maintains adequate knowledge of operating systems and application software.
Accurately records, updates, and documents requests utilizing IT service request system.
Assists with the support of IP based telephone system.
Knowledgeable regarding company' s community values and demonstrates them daily.
Participates in staff meetings, conference calls, and other meetings, as needed.
Performs other incidental and related duties as required.