Global Sr. OTC Analyst in Alpharetta, GA at HUNTER Technical Resources

Date Posted: 8/21/2019

Job Snapshot

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  • Experience:
    At least 7 year(s)
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Job Description

Job Overview   The Sr. Business Partner for Customer Enablement is responsible for supporting the Order-to-Cash (“ OTC”) Sr. Manager in the identification and delivery of targeted capabilities. This individual will take a proactive role in the development and execution of projects and plans which result in high-value capabilities aligned to business priorities. The incumbent is accountable for coordinating and managing large initiatives, as well as the delivery and support of the Customer Enablement related IT Portfolio and serves as a primary interface to one or more functional areas (Sales, Customer Service, AR/AP, Pricing etc.) globally. The individual will play a role in understanding business operations and strategies, gathering business requirements, performing use case analysis, providing functional support for IT applications and services, supporting functional and user acceptance testing, and providing project management and coordination with the goal of delivering expected business outcomes. A key requirement of this position is the ability to provide expert-level functional and technical expertise for the Order-to-Cash portfolio and to ensure that projects deliver the desired business objectives and align with the overall enterprise strategy. The Sr. Business Partner must proactively identify issues with project plans, resourcing, and funding, while driving solutions to address them. Additional responsibilities include creating resource workplans, effort-level and budgetary estimates, business cases, and status reports, as well as executing all projects within approved timelines and budgets. Continuous Improvement is expected to leverage existing investments and deliver insights to business stakeholders thru collaboration and reviewing current and future business priorities and needs.   Principal Accountabilities  
  • Serve as a primary liaison between IT and one or more OTC business areas
  • Develop collaborative partnerships with OTC stakeholders, identify opportunities to shape and realize the potential of IT and data analytics to achieve business outcomes
  • Provide functional knowledge of current and future business processes and functional/technical expertise in the IT services/applications that support them.
  • Support the improvement of business processes through adoption of IT best practices and harmonization
  • Understand current and future business processes and establish strategies and requirements to align IT application and service capabilities with these processes
  • Provide functional support, knowledge transfer, and training on business facing applications
  • Work with business stakeholders to document and analyze business requirements, identify and recommend solutions, and create relevant business cases informed by the overall IT strategy.
  • Provide project management, coordination, and oversight for key projects; including the creation of project work plans, resource plans, contingency plans, risk assessments, and test plans.
  • Plan and execute approved projects within budget/timeline and track benefit realization.
  • Maximize the value of ERP and other investments by driving adoption of best practices, recommending standardized solutions to address specific requirements, and shaping the future solutions blueprints
  • Collaborate with the larger IT organization and vendors for solution delivery.
  • Advise leadership on appropriate action, including contingency planning and countermeasures
  • Develop test cases for new and redesigned processes
  Preferred Qualifications and Experience  
  • Bachelor’ s degree in related field (Business, Computer Science, Information Systems); an MBA is a plus
  • 1zero+ years Information Technology Experience
  • 7+ years of experience working in a OTC related IT role
  • Functional and SAP technical knowledge and experience across a range of OTC business processes (Sales, Customer Service, AR/AP, Pricing etc.)
  • Large– scale/Global implementation experience with SAP S4 SD
  • Global Pharmaceutical, Medical Device, Health Care Technology experience strongly desired
  • Ability to develop and articulate business vision, roadmaps and value proposition
  • Ability to interact at the highest levels of the organization and engage stakeholders appropriately
  • Able to establish collaborative relationships with business and IT leaders, as well as technology subject matter experts
  • Demonstrated capability to lead business requirements gathering and solution analysis, business case development, and cost/benefit analysis.
  • Ability to organize and lead technical projects, cross functional teams, and external vendors.
  • Experience working in a global organization across the full range of SDLC business processes: requirements, design, configuration, development, testing, and deployment
  • Experience providing functional and technical training and support
  • Excellent troubleshooting /problem resolution skills
  • Excellent verbal and written communication skills with the ability to communicate to both leadership and business users
  • Proven ability working directly with clients to identify and resolve technical incidents