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Implementation Manager in Dallas, TX at HUNTER Technical Resources

Date Posted: 5/6/2019

Job Snapshot

Job Description

Our client in Dallas is searching for an Implementation Manager who will help lead a team of trainers / consultants towards success.  This leader will aide in our efforts to create a culture of excellence, accountability, and proven outcomes. This person will play a critical role in evolving our Implementation team through the growth and development of our team members as well as meet the implementation expectations of our customers who purchase the best in class EMR solution.

As a Manager of Implementation, you will be responsible for developing and leading a group of trainers / consultants through projects for multi-site locations across the United States.  You will be responsible for:

  • Employee Utilization and Productivity
  • Quality Improvement
  • Customer Satisfaction
  • Client Contract and Expense Management
  • Employee Performance Management
  • Process Improvement
  • Attrition Management

The Implementation Manager supports this mission by providing leadership for the department’s people, processes, and technologies as well as supporting our strategic company goals.   

 We are looking for a talented, passionate individual that can show us:

  • Leadership abilities that will support the successful management, growth, and development of assigned trainers / consultants within the implementation team.
  • A desire to streamline implementation processes as it relates to customer adoption, employee commitment, creating additional revenue streams, and process automation.
  • The skills to communicate with customers and project leaders in regards to the progress of their implementation and if necessary diffuse escalations.
  • A passion for customer service that will wow our customer base by providing implementations that achieve the ROI and value associated with the solution.
  • An understanding of how to implement best practice for Discovery, Design, Build, Test, Deploy, and Adoption phases of the process. 
  • The ability to create and maintain a standard approach to train the staff on scenario based curriculum.
  • The ability to execute on all business initiatives and goals for the implementation team.
  • The ability to travel up to 50% to build customer relationships and conduct employee quality reviews.
  • The necessary skills to act as liaison between customers and the company’s internal departments: Client Services, Client Success, Product Management, Development, and Quality Assurance teams to coordinate resolutions to customer concerns that may impede successful use of the application.

Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience.