Implementation Specialist in Plano, TX at HUNTER Technical Resources

Date Posted: 3/18/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Plano, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/18/2020
  • Job ID:
    4975557

Job Description


IMPLEMENTATION SPECIALIST - PLANO, TEXAS

Job Description:


The implementation specialist is responsible for supporting the implementation process. The incumbent will serve as a liaison between the client and assigned manager to ensure successful completion of implementation projects. Additionally, the role will guide the daily flow of tasks within the Training and Implementation Department.


Essential Duties and Responsibilities:
  • Coordinate and monitor multiple implementation projects
  • Conduct welcome and follow up calls to new clients
  • Educate new clients on the implementation process
  • Document notes from welcome calls and creates initial project plan
  • Answer and resolve client calls
  • Initiate and track client cases
  • Prepare daily and/or weekly status reports
  • Monitor all phases of the project and escalate issues when necessary
  • Interact with sales and training representatives as needed
  • Serve as a liaison between the company and client in order to ensure all implementation requirements and targets are met
  • Perform other duties as assigned

Qualifications:
  • HS diploma required, Bachelor' s degree preferred
  • 2 – 4 years of implementation or project management experience
  • Strong communication and customer relations skills
  • Advanced in MS Office, Excel, Word, PowerPoint and Outlook
  • Ability to work in a fast-paced environment
  • Ability to adapt quickly to changing priorities
  • Title or Real Estate industry experience a plus
  • Previous experience with Sales Force is a plus