Instructional Designer in Atlanta, GA at HUNTER Technical Resources

Date Posted: 10/11/2019

Job Snapshot

Job Description

Instructional Designer

Summary

The Technical Writer & Instructional Designer is responsible for designing, creating, maintaining and supporting the development and submission of HR content for various digital workplace solutions.  This role will provide content strategy and support in the all areas of HR ensuring adherence to the established standards and governance.  Additionally, this role will drive the HR self-service strategy and vision through intranet content and knowledge article development process: creation, revision, review, approval, and coordination efforts with the HR CoEs, Employee Service Centers and Information Technology (IT). This role will be responsible for driving continuous solutioning toward an enhanced user experience by conducting user experience testing, analytics and strategy. The ideal candidate will be organized, creative, able to develop content on time to a project schedule, knowledgeable of multiple writing styles, detail oriented, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment.

Responsibilities

  • Develops and updates HR Content and self-service materials in accordance with established content standards, tone and governance
  • Supports HR CoEs and Employee Service Centers with the development, review, editing, and refresh of content
  • Ability to obtain information and processes from Subject Matter Experts (SMEs) through research, interviews, and user design and testing
  • Able to translate technical processes, policies or procedures for end-users and through content development and workflows
  • Works collectively with HR CoEs to ensure content is SEO optimized and digitized for content consumption
  • Ability to create and maintain digital assets for use with content and story- telling (icons, graphics, videos, photos)
  • Supports content strategy and conducts continuous content audits identifying content gaps and needs for enhanced user experience
  • Understanding of document control and maintaining multiple versions of content
  • Work closely with Corporate Communications and ServiceNow administration team on system enhancements, work flow design, requirements and maintenance of the HR Portal Content, Knowledge Base and Knowledge Articles
  • Maintains HR Intranet and Knowledge Article catalog and ensures content is easily understood by team members for self-service
  • Responsible for conducting content audits, pulling and analysis of content analytics and identifying content gaps through tools such as Google Analytics/Adobe Omniture

Qualifications

  • Bachelor’s degree or equivalent in Technical Writing, Instructional Design, Human Computer Interaction, Human Resources, Marketing or a related field or an equivalent combination of education and work-related experience
  • Experience in Knowledge Management/Self-Service Systems, ServiceNow, Helpdesk, Knowledgebase, or HR Portals/Intranet
  • 5+ years of experience in writing content using multiple writing styles and developing content and graphics and driving SEO strategy for end-users for digital workplaces (Enterprise wide or HR portals/Intranets, Knowledge Management Systems (ServiceNow, Helpdesk), Employee Training).
  • Experience evaluating and developing HR content, graphics, SEO for a variety of digital workplaces (Intranets, Knowledge Bases, Virtual Assistant, Mobile, etc.)
  • Working knowledge of topic-based writing, information mapping and minimalism
  • Employee experience (EX) and User Design/Experience (UI/UX) preferred - Writing for the Web, User Testing, Intranets, Knowledge Management Systems, UX Analytics
  • Analytical background - Interpreting data trends in conversions, pageviews, and other user actions to identify opportunities and guide UX design using SharePoint Analytics, Google Analytics/Adobe Omniture
  • Ability to harmonize content into appropriate writing styles for self-service
  • Experience in creating Style Guides/Tone of Voice documents/Governance Manuals
  • Strong cross-group collaborator with exceptional general management skills and the ability to establish and maintain effective working relationships with team members, managers and HR CoEs
  • Ability to effectively communicate verbally and in writing with impact
  • Ability to adhere to policy in the maintenance of confidential information
  • Track record of working well in small, large, and highly matrixed group environments
  • Strong willingness to roll up sleeves
  • Strong follow-through ability to see projects to completion without significant oversight required
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Ability to work under pressure in a dynamic environment

Preferred Experience

  • SharePoint Online / SharePoint Designer
  • Adobe Creative Suite and Authoring Tools
  • Articulate Storyline
  • Microsoft Office Suite (Visio, PowerPoint, Project, etc.)
  • TechSmith Camtasia
  • Google Analytics/Adobe Omniture