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IT Analyst in Atlanta, GA at HUNTER Technical Resources

Date Posted: 12/27/2018

Job Snapshot

Job Description

IT Analyst

Responsibilities:

  • Diagnose and assist with technical aspects of RPM Conversion including knowledge of proprietary and industry standard conversion processes
  • Execute steps for qualification and the RPM conversion process, in lower and Production environments
  • Write/run additional SQL queries as needed in multiple databases
  • Assist with resolving/troubleshooting any data or software issues prior to conversion
  • Communicate with all different levels of NAPA store, distribution center, and headquarters personnel
  • Report status of all conversion-related tasks through various communication channels
  • Identify preventable issues and take proper steps to resolve or escalate to resolution
  • Determine and recommend efficiencies/process improvements to streamline processes
  • Participate in rollout planning and strategy meetings to provide input on team’s role in the process

Requirements:

  • 3 plus years experience working in a professional office environment
  • Work experience in IT, support, customer service, or conversions
  • Prior knowledge of retail or Point of Sale is a plus
  • Understanding metrics and analysis trends is a plus
  • 4 year degree in a quantitative or technology-focused field is preferred (significant relevant experience will be considered in lieu of a degree)
  • Well organized and capable of multi-tasking (will convert stores in various time zones)
  • Ability to learn new tasks and deliver results with reduced turnaround times
  • Ability to explain processes with other team members/departments
  • Ability to work under pressure and meet scheduled deadlines
  • Ability to work flexible hours (includes 2nd & 3rd shifts) with an opportunity to travel to visit stores.