IT Service Desk Support Analyst II in Lewisville, TX at HUNTER Technical Resources

Date Posted: 11/12/2020

Job Snapshot

Job Description

The ideal person will have Tier II Support Experience on an IT Service Desk of a company with of a company with at least 500 employees, paired with strong Windows PC & Citrix VDI troubleshooting exp. as well as, asset management expertise!

Who You Will Support: Around 5,000 end users throughout the US remotely from Headquarters Facilities

What Will You Support:

  • Support of all general Business Technology (Phones, Printers, VDI, Windows PC's Etc. )
  • Must have strong Windows environment troubleshooting skills
  • Citrix VDI trouble shooting experience
  • Handles Tier II escalations
  • Must be comfortable with Executive/C-Level end user support, as needed
  • Document all work completed into the appropriate call - tracking and incident managing system
  • Core hours are 8 to 5

Acquisition & Deployment Responsibilities:

  • Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
  • Assist in setup and imaging of new computers
  • Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
  • Interface with application vendors as needed to resolve specialized issues