Jr. Business Analyst in Coppell, TX at HUNTER Technical Resources

Date Posted: 7/2/2020

Job Snapshot

Job Description


Help drive the development of new solutions for our customers and our internal teams that engage with customers. The focus will be on the evolution of customer E-Commerce, self-service and on-boarding platforms.

 

Responsibilities

• Develop and maintain in-depth knowledge about the company’ s products and supporting technologies.

• Engage with Product, Marketing and Sales teams to understand business problems and opportunities

• Stay abreast of emerging technologies and market trends, to support innovation

• Manage roadmap and planning for solution delivery

• Document business requirements, create user stories and complete data mapping

• Drive SDLC for solutions that we provide, supporting Development and QA functions

• Manage UAT handover

• Provide documentation and support for technology deliverables

• Support process mapping, testing and pilots

 

Requirements

• Experience working in Business Analyst role and/or experience with general SDLC

• Preferably candidate will have experience with customer self-service tools

• Experience working with Mobile and Web applications

• Previous experience with SalesForce, Service-Now, OKTA and E-Commerce platforms would be beneficial

• Strong consultative, analytical and problem-solving skills

• Excellent verbal and written skills (Spanish is a plus)

• Strong bias for action

• Excellent interpersonal/communication and presentation skills

• Ability to work independently with limited supervision

• Exceptional customer service skills

• Proven leadership abilities, conflict management and problem resolution