Jr VoIP Admin in Irving, TX at HUNTER Technical Resources

Date Posted: 4/29/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/29/2020
  • Job ID:
    4972048

Job Description


Responsibilities
  • Conduct discovery of existing telephony environment/technology.
  • Translate business requirements to technology solution designs.
  • Develop policy documentation, training material, and diagrams for VoIP systems throughout the enterprise.
  • Troubleshoot voice related issues and make recommendations for system fixes and enhancements.
  • Manage and work with vendors.
  • Research new technology advancements and conduct evaluations focused on optimizing and improving voice configuration, performance, capacity, availability, and operational reliability.
  • Create and maintain documents voice related standard operating procedures.
  • Make recommendations for leveraging voice solutions and reducing operational costs.
  • Analyze the Network or VOIP/Video/Teleconference system components, from end to end, to ensure the system(s) is up and running correctly
  • Partners with cross functional peers on both infrastructure and voice application solutions.

Requirements:
  • Bachelor’ s Degree in Information Technology or related field or 3 years of equivalent IT experience.
  • Knowledge of call enter design, custom development and administration.
  • Experience in Telecom engineering and support that includes TDM, VoIP/IP Telephony, SIP, CTI, IVR implementations and management.
  • Intermediate knowledge of Microsoft Office365 suite.