Network Systems Specialist in Roswell, GA at HUNTER Technical Resources

Date Posted: 6/10/2020

Job Snapshot

Job Description

Position Summary:
Dual role position serving as Network Systems Specialist and Team Lead for Help Desk Services. Responsible for
working within the organization to support network, server, client computing, printing, telecommunications, and cloud
computing needs.

Responsibilities:
• Provide administration, installation, operation, and maintenance support on network,
applications, systems and infrastructure equipment
• Manage cloud-based infrastructure solutions including email, spam management, patch
management, audio/web conferencing, and file sharing
• Deploy and manage company LANs and WANs, including servers, routers, switches, firewalls,
UPS, voice and/or audio communication, and other hardware.
• Support the Infrastructure Manager on daily basis
• Manage the daily workload of the Service Desk and ensure technical issues are handled,
prioritized, progressed through resolution and notated in the ticketing system.
• Prioritize projects and daily work assignments for service support technician(s) and help develop
work plans and deadlines
• Oversight of tasks such as enrollment of new users (on-boarding), termination of retired users,
and regular system maintenance.
• Participate in implementing and managing network security, and backup solutions.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation
hardware, software, and peripheral devices.
• Network asset management, including maintenance of network component inventory and
related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports
to Infrastructure manager.
• Conduct advanced troubleshooting with the ability to efficiently identify and address technical
issues including desktops, servers, firewalls and network.
• Responsible for tracking, solving and dispatching of all issues in the Service Desk ticketing
system.
• Leads and provides coaching for helpdesk technician(s) when workflow deficiencies are
identified
• Partner with current team in supporting, training, and developing end user abilities
• Imaging/upgrade desktop systems utilizing Microsoft tools
• Perform and maintain hardware and software inventory audits.
• Create and maintain documentation as it relates to systems, mapping, processes, and service
records
• Research, test and document new technologies and processes
• Interact with vendors, outsourcers, and contractors

Position Requirements:
• Degree in computer science and/or 5 years equivalent work experience with at least three (3) of
these years in Networking deployment and Service Desk support.
• Previous experience and success with LAN, WAN, WLAN, and WWAN design, implementation
and management.
• Experience with network planning, network security principles, and general network
management best practices.
• Proficient in Office 365 applications, incl. Outlook, SharePoint, Teams/Skype for Business, One
Drive
• Experience with and strong working knowledge of all Windows operating systems, the Windows
server environment, Active Directory, and HP equipment
• Excellent working technical knowledge of current network hardware, protocols, and internet
standards.
• Excellent hardware troubleshooting experience.
Experience in the following technologies:
• Active Directory and basic AD administration
• Office 365 Administration
• Group Policy Microsoft
• Wireless Technology
• Some VoIP/SIP Knowledge
• Router/Switch configuration
• Video collaboration, including tools like Zoom, Skype, and Teams

Experience a plus:
• ManageEngine Service Desk Plus
• ManageEngine Desktop Central
• Symantec Endpoint Security
• VMWare vSphere and vCenter
• Druva InSync
• Microsoft Azure
• Mimecast Central
• Ubiquiti/Aruba Wireless Technology
• Fortinet SSL/VPN
• PrinterLogic