PC Support Manager in Atlanta, GA at HUNTER Technical Resources

Date Posted: 6/26/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/26/2020
  • Job ID:
    5144598

Job Description


PC Support Manager
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides for overall personal computer and endpoint support. Studies and projects end point resource requirements, personnel, software, equipment and facilities and makes recommendations to management.
  • Supervision of all PC Technicians including scheduling, tracking attendance, evaluating, counseling, hiring, determining training needs and mentoring.
  • Prioritizing endpoint projects and support calls.
  • Manages activities within the information technology procurement function. Ensures products and services are purchased in the most cost and time-efficient manner.
  • Manages purchases, pre-orders and stock inventory.
  • Vendor relationship management. Evaluates vendors, suppliers and contracts. Participates in decisions regarding vendors and suppliers
  • Determine and communicate supportable endpoint hardware configurations.
  • Work with functional areas of the company to determine supportable endpoint applications and configurations.
  • Responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the organization' s endpoint infrastructure is as efficient and productive as possible.
  • Uses ITSM system for responding to customer inquiries via telephone, online networks, and email.
  • Uses ITSM system to manage, catalog and track endpoint purchase requests.
  • Trains staff to help customers use endpoints properly.
  • Communicates with other managers regarding bugs and follows-up to make sure application releases are received and tested.
  • Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
  • Completes, maintains, and processes pertinent paperwork (licensing, warranties, quotes, invoices, etc.).
  • Plans and schedules levels of support according to product release schedules.
  • Responsibility for all endpoint related issues.

SUPERVISORY RESPONSIBILITIES:

Directly supervises up to 4 employees in the PC Support Group. Carries out supervisory responsibilities in accordance with the organization' s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Good leadership skills, good working knowledge of Information Services (especially PC related hardware and software), ability to mange multiple projects, good communications skills, ability to train, ability to prioritize work load, ability to manage personnel, and work with personnel on all corporate levels.

EDUCATION and/or EXPERIENCE:

Bachelor' s degree (B. A.) from four-year college or university; or two to five years related IT experience and/or training, with at least two years in PC hardware and software support; or equivalent combination of education and experience.

PC systems hardware experience in a LAN/WAN environment, strong understanding of Windows OS, experience with all Microsoft Office Products as well as troubleshooting experience and an understanding of email.