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Premier Support Engineer in Lucas, TX at HUNTER Technical Resources

Date Posted: 12/7/2018

Job Snapshot

Job Description

Responsibilities:

  • Own and pro-actively manage the technical relationship of assigned high profile customers.
  • Accurately document product issues and convey workarounds and fixes to customers.
  • Know and understand your customer’s IT infrastructure and make recommendations where appropriate to ensure healthy operations.
  • Ensure prompt and complete resolution of technical challenges and business issues, drive other teams as required and set customer expectations.
  • Maintain documentation of clients’ technology environment and system configurations
  • Proactively identify solutions and enhancements to ensure your customer’s long-term success
  • Develop and maintain a deep understanding of the company's products and services.
  • Must have reasonable flexibility in personal schedule for travel, on-call responsibilities, and completing customer calls. (25% travel)

Qualifications:

  • 5 – 10 years of experience in IT helpdesk and/or application support role
  • Extensive Hardware, Software and Networking troubleshooting
  • Experience with SQL Server Database troubleshooting
  • Advanced knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10
  • Advanced knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, LAN
  • Advanced knowledge of Router, switches, VLANs, VPN
  • Knowledge of Virtualization; Hyper-V, VMWare a plus
  • Advanced understanding of internet protocols (HTTP, SSL/TLS, TCP/IP, etc.)
  • Demonstrated ability to prioritize and multitask in a deadline driven high-pressure environment
  • Experience and demonstrated ability to provide an outstanding level of customer service.
  • Ability to develop professional relationships and provide support in a professional and articulate manner
  • Bachelor’s Degree in Computer Science or related field
  • MCP and/or MCSE Certifications preferred