Remediation Administrator (SCCM) in Norcross, GA at HUNTER Technical Resources

Date Posted: 6/6/2019

Job Snapshot

Job Description

Responsibilities:

  • Monitor group incident and request queues, alert notices and other work request streams for new notifications.
  • Complete support incidents and change requests within pre-defined service level agreements.
  • Regularly communicate status of incidents and requests with customers and key stakeholders via email, phone and face-to-face as dictated by the severity and circumstances of the incident.
  • Maintain updated documentation of all in-progress and completed requests in appropriate systems as required by team management.
  • Appropriately escalate incidents and requests using pre-defined processes when required.
  • Assist in remediation analysis and support of the company IT environment and all related technologies, including virtualization, hardware, software, printers and storage.

Requirements:

  • 3+ years Windows Systems Administration
  • Utilize ITIL/similar methodologies
  • Excellent Communication Skills
  • Strong communication and collaboration skills and ability to work effectively in a global enterprise.
  • Ability to work under tight deadlines at a fast pace.
  • Ability to manage and prioritize multiple critical task