Salesforce CRM Manager in Dallas, TX at HUNTER Technical Resources

Date Posted: 9/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/14/2020
  • Job ID:
    5243352

Job Description


Our client in Dallas is looking to add a CRM Manager to their growing team. In this role, you will be responsible for management of the teams and technology that enable the CRM platforms used to meet the company’ s objectives- Salesforce NPSP Sales CRM application with the Marketing Cloud Connector together with their legacy MS Dynamics (MSD) system. You will contribute to the long-term vision through implementation of business objectives for digital marketing automation and customer relationship management in strong, forward-thinking partnerships with business units and technology teams that support and interface with the Customer Success Platform for marketing automation and constituent relationship management.

 

Essential Job Duties:
  • Attracts, develops, coaches, and supervises team staff.
  • Work with business partners to define the requirements and needs for the SF and MSD platforms. Oversees development, configuration, management, support and usage of assigned application systems for   business units to meet ongoing technology needs in alignment with the company’ s technology architectural approaches.
  • Catalyst for conversations and trust between business and technology teams to find innovative solutions that exceed expectations.
  • Leads the team in problem solving and system design sessions to address business needs and projects and when needed based on changing needs, addresses the design and architecture to ensure successful completion of the projects within the BT operational framework for the platforms. Works in partnership with Customer Success Platform technical stakeholders and architectural approaches.
  • Leads project scope development with project managers. Communicates project status and time estimates for remaining work on a regular basis to appropriate staff. Prepares project status reports and conducts status meetings, as needed, with the product sponsor(s), business expert(s), user design team and senior management.
  • Manages associated 3rd party vendor relationships, including ongoing support, contractual and cost reviews as well as contracting resources.
  • Participates in Business Technology planning and intake process providing resource allocation information, high-level project estimates and technical guidance to all departments and levels within the organization. Participates in annual budgeting process.

 

Qualifications
  • Bachelor' s Degree in a related field or equivalent work experience.
  • Minimum of five (5) years of experience in application systems management, configuration or programming, with at least three year’ s successful management of complex Salesforce Sales CRM platform. 
  • Minimum of five (5) years of experience overseeing technology provided through internal platform or Service as a Software (SaaS) vendors.
  • Experience with Salesforce Non-Profit Success Pack model
  • Minimum of 2-3 years of experience in the following:
  • Strategic planning, including the ability to focus on overall strategic goals of the Association and dependencies on the assigned application system.
  • Managing technical and project management roles.
  • Comprehensive technical skills with Salesforce CRM and working knowledge of MSD.
  • Breaking intricate problems down into simple elements and to solve them logically.
  • Ability to communicate, both verbally and on paper, tailoring the form and method of communications to the needs and perceptions of the recipients.
  • Ability to embrace and drive change, as well as remove barriers to change or accelerate the pace of change.
  • Ability to attract, develop and coach staff.
  • Strong time management skills with demonstrated experience in managing diverse systems.
  • Must be able to travel overnight approx. 5% of the time.

 

Here are some of the preferred skills we are looking for:
  • Knowledge of Agile development principles
  • Knowledge of vendor management best practices