Software Configuration Manager (Salesforce Admin) in Alpharetta, GA at HUNTER Technical Resources

Date Posted: 2/11/2020

Job Snapshot

Job Description

Job Responsibilities:

  • Responsible for technical administration, configuration, and enhancement of the solution for the Global Client Implementation team.
  • Define and implement technical solutions to automate customer acquisition and boarding functions on Salesforce.
  • Work closely with business analysts to understand business requirements and translate into technical requirements and design
  • Liaise with IT to coordinate customer acquisition and boarding functions with upstream and downstream functions on the Salesforce platform to enable integrated end-to-end solutions
  • Embrace single instance strategy for by supporting governance processes and deploying technical solutions within the defined release management process.
  • Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.
  • Maintain an understanding of the platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes.
  • Create and maintain project deliverables to ensure technical requirements and designs, data models, test plans, etc are thoroughly and consistently documented using standard templates and centralized repository
  • Collaborate with Business Analysts, Developers and IT partners on complex technical solutions.
  • Perform comprehensive testing prior to engage business analysts and end users for testing
  • Provide tier 2/3 support
  • Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners.
  • Stay current on functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange. Obtain/maintain certifications.

Required Qualifications:

  • 3+ years of experience in administration
  • 7+ years of experience in Information Technology and/or CRM application administration
  • Current, valid, verifiable 201 certification (Certified Salesforce Administrator) or higher (401 & 211 a strong plus)
  • Experience in developing Apex Classes, Triggers, CSS, HTML and JavaScript
  • Proven understanding of the Salesforce product suite, including Sales, Service, Communities as well as the platform
  • Experience with Salesforce Lightning a plus
  • Experience with DocuSign a plus
  • Bachelor's degree from an accredited college or university with a major in Business Management, Computer Science, MIS, or Industrial Engineering
  • Experience analyzing business requirements and translating into technical designs.
  • Exceptional work ethic, customer service and interpersonal skills
  • Strong verbal and written communications
  • Ability to work in a highly matrixed business environment
  • Ability to develop effective working relationships with business partners, business analysts and project team partners to design and deliver solutions, resolve issues and drive work to completion
  • Strong sense of urgency
  • Strong knowledge of SDLC and Agile (Scrum) project methodologies.