Sr. Business Analyst (Salesforce Community Cloud) in Charlotte, NC at HUNTER Technical Resources

Date Posted: 8/1/2019

Job Snapshot

Job Description

  1. Business Analyst (Salesforce Community Cloud)
    Contract opportunity in Charlotte, NC

    A CRM business analyst for a global Salesforce team. The core focus of this position is the design, development, and on-going support of customer applications and objects within Salesforce.com. Hands-on knowledge of Salesforce.com is a must; to include admin and configuration capabilities. This role is 80% business analyst and 20% technical (admin + configuration).

    Responsibilities:
    • Understand business and propose the best implementation using the SFDC solution.
    • Conduct requirements and solution concept workshops
    • Facilitate business process analysis and automation discussions
    • Guide best practices for security model, mobile deployment strategies, workflow, data validation and analytics
    • Provide best practice in specialized processes such as partner management, call centers, territory management, and business-to-business applications
    • Author/solution detailed design and configuration specification
    • Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
    • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
    • Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
    • Manage relationships with stakeholders to achieve project goals
    • Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
    • Participate in the evolution of team best practices, standards and policies
    • Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
    • Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

    Requirements:
    Education: Bachelor' s degree in related field required.
    Experience: Minimum three years' experience of business analyst experience and five years of SalesForce.com experience.
    • Experience with various salesforce modules including: Community Cloud and Lightning.
    • Ability to challenge business requirements/process, and simplify solutions to utilize what is provided within the SFDC platform.
    • Ability to outline PRO/CON & options
    • Scrum or Agile methodology experience a must
    • Scrum Master experience is preferred
    • SFDC Certification are required (certifications may vary)
    • Salesforce Adoption experience is a nice to have.
    • Proven track record in leading initiatives and managing small projects.
    • Competency in gathering and documenting business requirements.
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and SME
    • Experience conducting/facilitating stakeholder workshops
    • Client friendliness with the ability to build and maintain trusting and value added client relationships
    • Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision
    • Client ownership/client engagement experience preferred
    • Comfortable working within a defined budget and coordinating efforts with other team
    • Michelin experience preferred
    • Agile Accelerator experience preferred
    • Hands-on knowledge of Salesforce.com is a must
    • Admin and configuration capabilities