This site uses cookies. To find out more, see our Cookies Policy

Tech Support in Nashville, TN at HUNTER Technical Resources

Date Posted: 5/20/2019

Job Snapshot

Job Description

Tech Support

Requirements:
-Desktop Support level 1 or 2 experience
-ServiceNow experience
-Experience with a Windows 10 to Office 365 Migration
-Strong Customer Support Experience
-MAC/Apple Support
-A+ certification (nice to have, not required)

Summary:
Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)

- Assists with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
- Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
- Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
- Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
- Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
- Assists with off-site support for firm sponsored functions/meetings
- Performs asset management responsibilities as assigned by supervisor
- Assists with IT tasks related to office moves, buildouts and relocations
- Operates as “remote hands” for other IT functions, such as Telecommunications and Hosting
- Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel