Technical Sales Support in Atlanta, GA at HUNTER Technical Resources

Job Description

• Serves as a technical  support contact for all channels and regions
• Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and Product issues
• Respond to customer inquiries via phone and email
• Resolve customer complaints
• Handle inquiries regarding pricing, product availability and complaints
• Process orders of all types
• Process Warranty and Courtesy Replacement orders
• Record customer calls and emails into Salesforce pertaining to inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with our Internal Sales Reps
• Communicate directly with our Manufacturers
• Assist in product set up spreadsheets for all channels