Telecom Service Management Specialist in Houston, TX at HUNTER Technical Resources

Date Posted: 1/29/2021

Job Snapshot

Job Description

Telecom Service Management Specialist

Long Term contract role in Houston TX

Responsibilities:

• Providing Enterprise Operations Support for the entire Voice Infrastructure first to second line support (Incident, Problems and service now requests processing)

• Act as the point of escalation for operational issue, providing guidance and assistance support tickets, escalating to the Senior Engineer and third-party suppliers where necessary

• Liaising with external vendors in restoration of Voice services

• Management of Risk and vulnerability Issues directly with client businesses to remediate

• Be responsible for telephony, VOIP solutions assisting with any issues from client internal users

• Own and maintain key documentation on the voice infrastructure services, updating with moves and changes where required,

• Pro-actively monitoring the voice platforms, discovering and remediating or reporting any issues before they impact users

Required Skills:

A Bachelor’s degree in an IT subject

• 5 plus years IT experience in support environment for a large Enterprise

• Cisco CCNA certified (CCNA Voice is a plus)

• Experience working with external suppliers /Vendors Skills

• Knowledge of IP telephony, Cisco CUCM and Avaya Communication Manager

• Knowledge of traditional fixed voice (PABX) technologies

• Understanding of ISDN and SIP trunking

• Experience supporting Skype and Voice collaboration

• Knowledge in ITIL processes, incident, problem and change management

• Ability to handle concurrent tasks with appropriate priority

• Good analysis and problem solving skills

• Scripting / programming skills

• Strong troubleshooting, problem solving, and analytical skills

This position requires a resource local to Houston, Texas.