Tier 1 Technical Support Specialist in Mason City, IA at HUNTER Technical Resources

Date Posted: 9/8/2020

Job Snapshot

Job Description

Tier 1 Technical Support Specialist -- Mason City, Iowa
  • Handle Tier 1 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Required Experience:

  • At least 1 year of experience working in a Windows environment
  • Windows 7 experience
  • Active Directory maintenance and Exchange 2007 & 2010
  • PC hardware, Printers, scanners, computer peripherals
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users