Transformation Support Specialist in Earth City, MO at HUNTER Technical Resources

Date Posted: 1/25/2020

Job Snapshot

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Job Description

Job Description:

The Transformation Support Specialist leverages in-depth industry, product, application and operational knowledge as an advocate and primary point of contact for internal  teams and clients for all issues related to Cloud Migration.

  • Strong project management skills to consult with Customer C-Suite and internal cross-functional teams ( ie Legal, Security, PD etc) to determine project requirements and develop effective process design for:
    • Supporting clients’ and internal teams’ knowledge of Transformation requirements and process changes/impact through training sessions, webinars, and individual meetings as needed.
    • Confirm Customer expectations related to Transformation
  • Provide support to Customers to address day-to-day questions, issue escalations, resolve problems, and provide general issue management as related to Transformation
  • Maintain a deep understanding of the ecosystem, existing platform capabilities, technical priorities and the impact of changes that are requested by Customers

Position Qualifications
  • Bachelor’ s degree from accredited college or university or
  • 5-7 years of related experience in project management, account management and customer service
  • Ability to effectively explain complex and/or sensitive information to C-Suite
  • A mastery of the solution delivery process to clients within the HR, financial services and workforce solutions industries
  • Excellent creative problem solving and strong research and analytical skills
  • Extensive and verifiable personal client relationship building skills
  • Excellent verbal and written communication skills, including formal and informal client presentations
  • Superb organization, time-management and interpersonal skills; ability to self-start
  • Ability to develop and manage customer daily communications, including escalations
  • Proactively identifies and recommends opportunities to improve customer satisfaction

Physical Requirements or Environmental Factors:
  • Position is largely sedentary requiring a significant amount of keyboarding.
  • Scheduled 8 hours shifts between 7 a.m. – 8 p.m. M-F. Will need to work additional hours periodically to respond to escalated client situations, resolve critical technology issues, and/or to monitor post-promotion testing.