UCCE Engineer in Atlanta, GA at HUNTER Technical Resources

Date Posted: 8/15/2019

Job Snapshot

Job Description

Responsibilities:

Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Cisco UCCE solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Cisco VoIP deployment, supporting applications and network hardware. This will include installation of Cisco UCCE software, hardware setup & testing, remote monitoring, scripting, and integration with other enterprise applications.

Primary Technical Skills:

  • Experience with multi-site UCCE configurations for a multi-location contact center.
  • Experience with UCCE 9.x/10/x/11.X a plus running on Cisco UCS C series
  • Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
  • Cisco ICM and CVP scripting and configuration experience
  • Cisco IPT VoIP design, UCCE design, Cisco voice gateways
  • Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience
  • Experience with Cisco ECE (Enterprise Chat and Email). Cisco Social Miner a plus.
  • Peripheral Gateway configuration experience to Cisco Call Manager
  • Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
  • Experience in developing and modifying custom CUIC reports is a plus
  • Finesse desktop gadget development is a plus
  • Knowledge or Nuance or IPSoft Amelia a plus.