VOIP Support Engineer - Tier II in Denver, CO at HUNTER Technical Resources

Date Posted: 6/5/2019

Job Snapshot

Job Description

Members of our team collaborate with industry experts and are exposed to the latest advances in communication technology. If selected, you will leverage your skills towards the functionality and support of telecommunications, circuits, SIP, VoIP, networks, as well as contact center technologies for our customers.

Responsibilities:

  • Communicate to customers through trouble ticket system.
  • Research, identify and effectively solve reported trouble.
  • Monitor and communicate alerts received from equipment.
  • Provide creative solutions to solve common problems.
  • Learn and support new up and coming technologies

Requirements

  • Technical and Troubleshooting Skills – Understanding of troubleshooting methodology and process to discover root-cause issues
  • Communications Platforms – Experience with VoIP platforms including Sonus, FreeSWITCH, Asterisk, or Cisco Unified Communication
  • Networking –Experience in a NOC or equivalent industry experience. 2-3 years a plus.
  • Certifications – Current certs are a plus! (NET+, CCENT, CCNA, RHCE)